frequently asked questions
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order.
We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.
You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.
You can choose these payment methods at checkout.
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn’t have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact the support using our helpdesk.